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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Judge

Lisa Judge

January 24, 2026

5  out of  5
rating by Lisa Judge
"My parents were covered by State Farm and I’ve been since 16. Nancy Callahan and now Chris Bryson are great agents and their office staff is superb. I highly recommend this group of folks."
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Jaret K

January 20, 2026

5  out of  5
rating by Jaret K
"Updated Review I'm updating my review for the new lead Chris and Jaclyn, and it is staying at 5 stars. I very much appreciated the detailed review and recommendations that aligned with my needs, including proposals that saved money rather than purely added expense. I feel like I'm in very good hands with the team this office has and have no complaints. Original Review I was in the market for a change of auto and home insurance and received excellent and timely service from Nancy's team, especially Angela. The entire process was easy, headache free, I ended up saving money, and everyone was patient with me as I asked to explore several options. What more can I ask for?"
We responded:
"Thank you for sharing your positive experience with our team, especially Angela. We're glad to hear that the process of changing your auto and home insurance was easy and hassle-free. Saving money and having patient assistance while exploring different options is our goal for customers. We appreciate your feedback and are here to help with any future insurance needs you may have. - Nancy"
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Douglas Kelly

January 19, 2026

5  out of  5
rating by Douglas Kelly
"Very polite and helpful in information I might not of thought of."
We responded:
"Hey Douglas! Thanks for letting us know that our team could provide helpful information. We appreciate your feedback and the time you took to share it."
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Alex Zhurkevich

January 18, 2026

5  out of  5
rating by Alex Zhurkevich
"Thanks to Kelsie Paul for being so kind to set a vehicle insurance for me smoothly, and the final price was lower than in the original quote."
We responded:
"Alex, thank you for your review! I'm happy to hear that Kelsie was able to assist you with setting up your insurance smoothly and at a better price than expected. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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B T Sweeney

January 16, 2026

5  out of  5
rating by B T Sweeney
"With her knowledge and experience Kelsie made it easy to switch my home and auto insurance to State Farm."
We responded:
"Thank you, B T Sweeney! I'm happy to hear that Kelsie's expertise made your transition to State Farm smooth and easy. Our team is dedicated to providing knowledgeable and seamless service. If you have any questions or need further assistance, feel free to reach out!"
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Don Owens

January 12, 2026

5  out of  5
rating by Don Owens
"Kelcie saved me nearly $100 a month on my car insurance. Walked me through the process, helped me with the app, and payment enrollment. It was fast. It was thorough. She was wonderful!"
We responded:
"Thank you, Don! I'm happy to hear that Kelcie was able to assist you so effectively and save you money on your insurance. It's great to know that the process was both fast and thorough. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Sandie Garcia

January 9, 2026

5  out of  5
rating by Sandie Garcia
"My husband and I recently as of today changed our auto insurance to State Farm Insurance. Kelsie walked me through the entire process and was extremely thorough, kind and patient. It is so nice to speak to a representative that is knowledgeable and friendly!"
We responded:
"Thank you, Sandie! I'm happy to hear that Kelsie provided such a thorough and friendly experience for you and your husband. We strive to offer knowledgeable and kind service to all our customers. If you have any questions or need further assistance, feel free to reach out!"
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Naveen Chandra

January 9, 2026

5  out of  5
rating by Naveen Chandra
"Kelise was awesome to work with. She asked right questions and got me a quote with all the tailor made options that well suits my situation. This team is wonderful and awesome to do the business."
We responded:
"Naveen, thank you for your wonderful feedback! I'm glad to hear that Kelise was able to provide you with a personalized quote that fits your needs. Our team is dedicated to offering exceptional service, and it's great to know we hit the mark. If you need anything else, feel free to reach out!"
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Андрей Дегтярь

January 6, 2026

5  out of  5
rating by Андрей Дегтярь
"It’s a real pleasure to receive service from a professional who understands you right away. Angela Stokey is amazing — thank you so much for your excellent work!"
We responded:
"Thank you, Андрей, for your wonderful feedback! I'm delighted to know that Angela provided you with such a positive experience. Our team is committed to understanding and meeting your needs. If there's anything else we can assist you with, feel free to reach out!"
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Michael Vance

January 5, 2026

5  out of  5
rating by Michael Vance
"I had a great experience getting Auto and Renters coverage with Shani on Chris's team. It was fast and easy to get a quote, the rates were the best I got while cross-shopping, and State Farm is one of the top rated insurers in TX for customer satisfaction according to several independent sites. I was covered in less than an hour. Would definitely recommend!"
We responded:
"Thank you, Michael! I'm happy to hear that Shani made your experience with coverage smooth and efficient. It's great to know you found our rates competitive and that you value State Farm's reputation in Texas. If you need any assistance in the future, feel free to reach out!"
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Matthew Davis

January 5, 2026

5  out of  5
rating by Matthew Davis
"We have used this State Farm office for the 12 years since we moved back to Austin. They have given us excellent and professional service, and great rates on home, personal articles, and auto. Most of all, we truly appreciate in this current era that we can call and speak immediately to an individual who can quickly answer questions, an invaluable aspect to State Farm that makes interaction quick and personal. Highly recommend."
We responded:
"Thank you, Matthew, for your wonderful feedback! I'm happy to hear that you've been satisfied with our service and rates over the years. It's great to know that our personal touch and quick responses have made a difference for you. We appreciate your recommendation and look forward to continuing to serve you! Let us know if there's anything else we can assist you with."
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Diane Dean

December 19, 2025

5  out of  5
rating by Diane Dean
"For over 25 years, State Farm has been my insurance manager. I was happy to speak with Zinnia Vargas, now managing my insurance with Chris Bryson. Personal, Business & Professional Liability & Auto. I couldn't be happier. No drama; just service!"
We responded:
"Thank you, Diane! Our office values you as a loyal customer of ours and we appreciate the many years of business. - Nancy"
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russell snelling

December 16, 2025

5  out of  5
rating by russell snelling
"Zinnia was very helpful, worked out some numbers that were very good, thanks for the great service"
We responded:
"Russell, thank you for your feedback! I'm happy to hear that Zinnia provided you with excellent service and helpful solutions. We appreciate your support and are here for any other needs you might have. Let us know if there's anything else we can assist you with!"
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Patricia Lewis

December 13, 2025

5  out of  5
rating by Patricia Lewis
"My experience was great Penny helped me to get car insurance started she was very helpful and polite. She is doing a fantastic job."
We responded:
"Thank you, Patricia! I'm happy to hear that Penny was able to assist you effectively with your insurance. We appreciate your kind words about her helpfulness and politeness. If you need anything else, feel free to reach out!"
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Susan Gantt

December 6, 2025

5  out of  5
rating by Susan Gantt
"Just got off the phone with Jaclyn. What a pleasure! She saved me more than I thought possible and explained clearly each policy and what we could temporarily drop. I am very happy with the outcome..the care you receive from a stand up agency is invaluable! If you ever have trouble you'll be glad you have a strong agency behind you."
We responded:
"Thank you, Susan! I'm delighted to hear that Jaclyn provided such excellent service and helped you find savings. It's wonderful to know you're satisfied with the care and support from our office. If you need anything else, feel free to reach out anytime!"
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Kathy

December 5, 2025

5  out of  5
rating by Kathy
"Kelsie was very helpful navigating me thru the sign up process. She is very professional and pleasant. It was a joy to work with her and I look forward to working with her in the future."
We responded:
"Thank you for your review, Kathy! I'm glad to hear that Kelsie was able to assist you effectively during the sign-up process. Her professionalism and pleasant demeanor are truly valued in our office. We look forward to continuing to serve you! Let us know if there's anything else we can do for you."
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JoAnn Rosch

November 26, 2025

5  out of  5
rating by JoAnn Rosch
"Saving several hundred dollars on the cost of home and auto insurance with a very patient and knowledgeable young lady."
We responded:
"Thank you, JoAnn! I'm happy to hear about your positive experience with our team member. It's wonderful that you saved money on your insurance. We're always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of W Dunn

W Dunn

November 23, 2025

5  out of  5
rating by W Dunn
"I’ve been with State Farm for many many years. Angela and Shani are professional, as well as personable. I would highly recommend this location to my family and friends!"
We responded:
"Thank you for your loyalty to State Farm and for recommending the Nancy Callahan team! Both Angela and Shani are great assets to our office, and we are so happy to hear about your positive experience with their customer service. Please do not hesitate to reach out for assistance with all your insurance needs! – Nancy"
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Rita Howard

November 15, 2025

5  out of  5
rating by Rita Howard
"I am so impressed with Chris and his team as they are so proactive when helping their customers. Two issues popped up recently with my insurance and Chris made sure all went well as his team got to resolutions for both policies. Thank you for making insurance easy on us, Chris, Angela and Zinnia!! R"
We responded:
"Rita we are so happy that we could be of assistance yesterday! Thank you for sharing your feedback and your continued business! - Nancy"
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delores miller

November 12, 2025

5  out of  5
rating by delores miller
"Very pleased with the service."
We responded:
"Thank you, Delores! I'm happy to know you're satisfied with our service. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Alan Singletary

November 11, 2025

5  out of  5
rating by Alan Singletary
"Kelsie was great - had all the answers to my many questions, focused on my situation, got to the best solution."
We responded:
"Thank you, Alan! I'm happy to hear that Kelsie was able to provide the answers you needed and focus on your specific situation. Our team is dedicated to finding the best solutions for our customers. If you have any more questions or need further assistance, feel free to reach out!"
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斎藤千尋

November 3, 2025

5  out of  5
rating by 斎藤千尋
"So gentle and pricise service!"
We responded:
"Thank you, 斎藤千尋, for your review! I'm happy to hear that you received prompt and accurate responses to your quote requests. Our office is committed to providing efficient service. Let us know if there's anything else we can assist you with!"
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Emmanuel Floyd

October 31, 2025

5  out of  5
rating by Emmanuel Floyd
"Kelsie was chill and easy to do business furry"
We responded:
"Thank you, Emmanuel! I'm happy to hear that Kelsie made your experience smooth and enjoyable. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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douglas hutter

October 29, 2025

5  out of  5
rating by douglas hutter
"We have been with Nancy Callahan at State Farm in Austin for 20 years, and now Chris Bryson since Nancy retired. This office continues to provide exceptional and personal service, and protection for those we love. We see that Chris is absolutely continuing the same first-class service and experience. This was posted previously, it still applies, and now adding a recent experience and saying thank you. One of our new vehicles was recently broken into by smashing a window. This was quite unsettling and State Farm handled the claim promptly and efficiently. It was Shani and Lisa who worked together to fully support us. When something like this happens you need understanding and compassion, and that's exactly what Shani and Lisa provided to us. That all important safety net was on display here. Thank you very much."
We responded:
"Thank you, Douglas, for your wonderful feedback! I'm delighted to hear that you've had such a positive experience with our office over the years. It's fantastic to know that our commitment to exceptional and personal service is appreciated. If there's anything more we can do for you, please feel free to reach out. Stay safe!"
Profile photo of Judy Ramirez

Judy Ramirez

October 23, 2025

5  out of  5
rating by Judy Ramirez
"I truly love this company and the way they were so helpful getting me the policy I needed at a short notice. Kelsie was so understanding and polite and listen to everything that I was going thru and all my worries and concerns. I recommend this company for all your auto, home and other needs."
We responded:
"Thank you, Judy! I'm happy to hear that Kelsie was able to assist you with your policy needs promptly and with care. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"