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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cheryl Selby

Cheryl Selby

October 3, 2025

5  out of  5
rating by Cheryl Selby
"I clicked on an internet ad for my yearly checkup on insurance rates for seniors, using car for pleasure. I was immediately flooded with offfers too good to be true—$39 p/m —not that dumb.But I got a real person, Kelsey..from a reputable company…State Farm!! She texted with me over a period of a week and now I have a policy saving me 70 a month!!"
We responded:
"Thank you for sharing your experience, Cheryl! I'm glad Kelsey was able to assist you and help you find a policy that saves you money. It's wonderful to know that you felt supported throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Evelyn Sadberry

October 2, 2025

5  out of  5
rating by Evelyn Sadberry
"Ron, I'm so Thankful to You for being so patient & informative to me as I searched For Insurance for my Suv...You took the time to explain everything to me & I truly appreciate it....Thanks again, God Bless..."
We responded:
"Thank you, Evelyn! I'm happy to hear that Ron was able to assist you with patience and clarity as you searched for insurance. Your appreciation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. God bless!"
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Heather Carmichael

October 2, 2025

5  out of  5
rating by Heather Carmichael
"Today marks 20 years in 2024 of incredible service from Nancy Callahan's amazing team. Best insurance agents in Texas. If you are thinking about adding or changing ANY insurance - call this team first."
We responded:
"Wow, Heather! Thank you for your glowing five-star review and for being a part of the Nancy Callahan State Farm family for 20 years. We're thrilled to hear that you've found our service to be top-notch. The entire team truly appreciates your kind words and continued support. We look forward to serving you for many more years to come! -Nancy"
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Michael Belt

September 28, 2025

5  out of  5
rating by Michael Belt
"Very professional, never had to repeat Anything twice. From hello to have a better day than mine, Mrs. Ma'am. Word!."
We responded:
"Thank you, Michael! I'm happy to hear about your positive experience with our office. We strive to provide clear and professional service from start to finish. Let us know if there's anything else we can do for you!"
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Cindy Dicosimo

September 26, 2025

5  out of  5
rating by Cindy Dicosimo
"I spoke to 3 different agents from 3 different Insurance companies to compare rates. Each call was tedious, long (1 to 1.5 hours to go over everything) and the rates were ok. Then I got Shani from State Farm Chris Bryson's office. She was upbeat, super informed, within 10 min she understood what I wanted and the details of what I needed. She sent me a quote by email 10 min later (didn't have me wait for her). Her quote beat everyone by a mile and now I have a personal agent that welcomes me and wants to be of service. It literally made my day!"
We responded:
"Thank you, Cindy, for sharing your experience! I'm delighted to hear that Shani was able to assist you so efficiently and provide a quote that met your needs. Our team is committed to offering personalized and prompt service, and it's wonderful to know we made your day. If you ever need anything else, feel free to reach out!"
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000 M13

September 25, 2025

5  out of  5
rating by 000 M13
"Shani Cowart provides top shelf professional service. She was very helpful and helped me obtain what I needed. She made the process super easy, answered all questions I had, and was fun to interact with. I highly recommend Shani. I will be referring anyone I know to her in the future. The entire staff of this office are good at what they do! I highly recommend."
We responded:
"Thank you for your fantastic feedback! I'm happy to hear that Shani provided such excellent service and made the process enjoyable for you. Our team is dedicated to making things easy and informative for our customers. We appreciate your recommendations and look forward to assisting anyone you refer to us. Let us know if there's anything else we can do for you!"
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Sunni Hurst

September 11, 2025

5  out of  5
rating by Sunni Hurst
"Well Kelsey is just sweet as can be help me set up the phone and was very pleasurable to speak with. If I have any problems I can call her and State farm has been very accommodating"
We responded:
"Sunni, thank you for your wonderful feedback! I'm happy to hear that Kelsey provided such a pleasant experience while helping you set up your phone. It's great to know you feel supported by our team. If you ever need anything else, feel free to reach out!"
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Me Me

September 10, 2025

1  out of  5
rating by Me Me
"What the heck is wrong with this office? They kept making mistakes on my policy and charging me more for it. They were rude and couldnt figure out how to do their job, and wasted a lot of my time and never corrected their errors or credited me for it. Gas lit me that i should be charged for their mistake and negligence"
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Pedro Lara

September 6, 2025

5  out of  5
rating by Pedro Lara
"First and foremost I want to thank Kelsie for her wonderful commitment and support. Truly the best agent I’ve ever worked with ! Sincere and genuine she made sure I got the best rates and help not just for my car but as a renter she opened up my eyes that with State Farm I’m truly covered and now I have a sense of security and peace . Thank you Mrs Kelsie and the State Farm agency .. 🙏"
We responded:
"Thank you, Pedro! I'm so happy to hear about your positive experience with Kelsie. It's wonderful to know she provided you with the support and security you were looking for. We appreciate your trust in us and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Gio G

September 5, 2025

5  out of  5
rating by Gio G
"Great customer service specialy with Agent Ron Marchiani . He always took the time to explain everything and find the best coverage for me"
We responded:
"Thank you, Gio G! I'm happy to hear about your positive experience with Ron. It's great to know he took the time to explain everything and find the best coverage for you. We appreciate your feedback and are here if you need anything else!"
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Charlie Ragsdale

September 5, 2025

5  out of  5
rating by Charlie Ragsdale
"Chris has a great team! Kelsie was extremely helpful and knowledgeable to work with!"
We responded:
"Charlie, thank you for your fantastic review! I'm happy to hear that Kelsie was able to assist you so effectively. Our team is dedicated to providing knowledgeable and helpful service. If you need anything else, feel free to reach out!"
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Trent Jackson

September 5, 2025

5  out of  5
rating by Trent Jackson
"Super responsive, and saved me 40% on my insurance. Can't recommend enough!"
We responded:
"Thank you, Trent! I'm happy to hear that you found our responsiveness helpful and that we could help you save on your insurance. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Farhad Ahmad

September 4, 2025

5  out of  5
rating by Farhad Ahmad
"Kelsie at State Farm Insurance is easy to contact on the phone and she spend plenty of time answering questions I am happy with the service I received from her. Thank you"
We responded:
"Thank you, Farhad Ahmad! I'm glad to hear that Kelsie was able to assist you effectively and provide the service you were looking for. We appreciate your feedback and are here for any future questions or needs you might have. Thanks for choosing us!"
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Manoj Das

September 2, 2025

5  out of  5
rating by Manoj Das
"Ron has been exceptional in providing quality services to his customers. Would recommend him for any insurance related services.."
We responded:
"Thank you, Manoj! I'm happy to hear that Ron has been providing exceptional service. Your recommendation means a lot to us. If you ever need assistance with anything else, feel free to reach out!"
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Thomas Hill

August 31, 2025

3  out of  5
rating by Thomas Hill
"Everything is good kelse is wonderful and professional need more like her.i have one complaint i can't get in to set my safe driving up very upset."
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David Gilden

August 29, 2025

5  out of  5
rating by David Gilden
"I like talking to Zinnia. Clear and accurate communication. I get the help I need."
We responded:
"Thank you, David! I'm happy to hear that Zinnia's communication has been clear and helpful for you. We appreciate your feedback and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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rebel mommy89

August 29, 2025

5  out of  5
rating by rebel mommy89
"All of the amazing employees at this location have been amazing and always helpful kelsie and Samantha have been amazing along with others I have had the privilege of communicating with anytime I need something they are always there to help!"
We responded:
"Thank you! I'm happy to hear that Kelsie, Samantha, and the rest of our team have been so helpful. We’re committed to providing excellent service whenever you need us. Let us know if there's anything else we can assist you with!"
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Wendy Thompson

August 29, 2025

5  out of  5
rating by Wendy Thompson
"Ron Marchiani at State Farm Insurance is very knowledgeable and helpful. He is easy to contact on the phone and will spend plenty of time with answering questions and giving suggestions. He was also my agent when he worked at another agency. I am very happy with the service I received from him."
We responded:
"Thank you for your review, Wendy! I'm glad to hear that Ron has been able to provide you with knowledgeable and helpful service. It's great to know that he continues to be a reliable resource for you. We appreciate your trust and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
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Rocky P

August 27, 2025

5  out of  5
rating by Rocky P
"Working with Kelsie was amazing and super easy. She walked me through the whole process, was able to save me over $100/month on my car insurance and followed up with me to make sure we got things finalized when i needed it. Definitely recommend!"
We responded:
"Rocky, thank you for sharing your experience! I'm glad to hear that Kelsie made the process smooth and helped you save on your insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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troy cline

August 25, 2025

5  out of  5
rating by troy cline
"I just transferred insurance from WV to Texas. Angela made it very simple and was very professional and polite 5 stars"
We responded:
"Hey, Troy! Thanks so much for sharing that Angela made your transfer from West Virginia to Texas simple and straightforward. It is great to know you found your vehicle insurance at a reasonable price and that the process felt easy. We truly appreciate your 5-star review."
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Robi Banerjee

August 15, 2025

5  out of  5
rating by Robi Banerjee
"I am a returning resident to Austin and it has been an absolute pleasure working with Ron from State Farm who came recommended by a friend! He was prompt, professional and answered all my questions. In fact he even answered over the weekend and sent me a policy quote and I did sign up with him! I strongly recommend him and hope to work with him for a long time!"
We responded:
"Thank you for your review, Robi! I'm glad to hear that Ron provided you with such professional and attentive service. It's wonderful that he could assist you promptly, even over the weekend. We appreciate your recommendation and look forward to continuing to serve you. If you need anything else, feel free to reach out!"
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Charie Blakemore

August 15, 2025

5  out of  5
rating by Charie Blakemore
"Amazing service and no pressure quotes Best experience with insurance yet"
We responded:
"Thank you, Charie! I'm happy you had such a positive experience with our service and appreciated the no-pressure quotes. We're committed to providing the best experience possible. If you need anything else, feel free to reach out!"
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June Marsinko

August 15, 2025

5  out of  5
rating by June Marsinko
"Shayna was excellent I’m so glad she is my insurance agent she got everything taking care of for me"
We responded:
"Thank you, June! I'm happy to hear that Shayna provided you with excellent service and took care of everything. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Savannah Estrada

August 15, 2025

5  out of  5
rating by Savannah Estrada
"Zinnia was wonderful at helping me. Explained to me where I went wrong, and changed it in less than 5 minutes. Am very pleased with this office"
We responded:
"Savannah, thank you for your kind words! I'm happy to hear that Zinnia was able to assist you so efficiently. We appreciate your trust in our office and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Patrick Boyle

August 15, 2025

5  out of  5
rating by Patrick Boyle
"Always quick response and easy to get ahold of! Would recommend for any insurance needs!"
We responded:
"Thank you, Patrick! I'm happy to know that our quick responses and accessibility have made a positive impact on your experience. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"